If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this clearly when signing for the delivery.įor orders shipping to an address outside of the contiguous United States, please contact our customer service representatives for a custom quote. Please make sure that you inspect the package(s) at the time of delivery. It does not include specific placement or removal of the packaging. Standard delivery includes bringing the furniture to your home address. We encourage you to track your package online or over the phone with the carrier. Included in your email will be a tracking number for your shipment. When your order ships, we will notify you via email. If you need delivery by a certain date, or you need delayed shipment to a certain date, please contact us at (877) 907-TREX (8739) before placing your order.

Larger items and high volume orders will be shipped LTL. Whenever possible we will ship via FedEx. can vary from a day to a week, depending on the destination and weather conditions. Please make sure to take transit time to your location into account when ordering. Please contact us at (877) 907-TREX (8739) or email us at to confirm lead times before placing an order containing single item quantities of 25 or greater.Īll products are shipped from either of our manufacturing and distribution centers in Syracuse, Indiana or Roxboro, North Carolina. Stated lead times will not apply to orders containing single item quantities of 25 or greater. Please also note that when paying by check/money order, stated lead times will only take effect once your check has been received and clears processing.

Please note that orders placed after 3:00 pm ET may not be received until the following business day.

For example, an order containing mixed lead time items may take as long as 9 weeks to ship, while an order only containing 6-week items will ship within 6 weeks. Most of our products are made to order and the lead time of your order will match the longest lead time of any item on the order. We offer free ground shipping within the contiguous US on every order and will ship your order using the fastest, safest, most reliable method possible!

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